Returns & Exchanges

7-DAY RETURNS & EXCHANGES

  • Items purchased from emoaura are eligible for return/exchange, if returned within 7 days of delivery.

Free Exchanges

  • We accept exchanges free of cost. This means you wont be charged extra to exchange the product(s). It's on us! We want your experience to be hassle-free.

Easy Returns

  • For Prepaid Orders: Your entire amount will be promptly refunded to your original payment mode, whether it's your bank account or credit card or any other mode of payment.
  • Cash On Delivery : A refund will be initiated to the bank account that is provided by you at the time of raising a return.

Exchange For Something Else
In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it's less, the same can be refunded to you as a gift card.

For Returns & Exchanges, you can raise the request here

  • Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up, the refund/exchange will be provided.
  • Exchange is purely subject to product availability.
  • If you have received a defective product, send us images using our return centre and we will get back to you. Once they are verified by our support team the refund/exchange will be provided.
  • In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled.
  • If the reverse pick up service to your address Pincode is not available we would ask you to process the Self-Shipping / Self Courier to return us the product.
  • Refunds/Exchanges are not applicable on highly discounted products.
  • A refund will be initiated as soon as the returned item reaches our warehouse and passes the quality inspection. It should take place within the following 5-7 business days.


SELF SHIP PROCESS

  • Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. You can courier the product(s) to the address mentioned below.
  • emoaura, DA-024 Sector-45 Noida Uttar Pradesh 201301 IN

Upon receiving the product at the warehouse, We will inform you through an email alert or with a voice call.

Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account.

I haven't received my refund yet. What should I do?

  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds for prepaid orders will take 7-10 business days.
  • For any further clarification, please reach our help centre and provide the required details to raise a ticket to help sort things out.